Computer Repair
A: Not anymore. Economy sucks right now, price is going to $85.
Q: What is the catch with the
$85 service?
A: The catch is: You have to bring your computer to me. I do pick up and drop off if you're close enough.
Q: How can the service be only $85?
A: Because I am the awesomesauce and can fix most anything, ask my customers.
Q: Will my bill ever
exceed $85?
A: Only if the computer needs parts.
Q: My computer has a
Virus / Spyware, is that covered by the $85 Service?
A: Yes. That is the one of the most common issues
Q: Can you get rid of this thing that keeps popping up?
A: Yes.
Q: My computer keeps saying "Configuring updates stage 3 of 3"
then reboots and does it again, can you fix it?
A: Yes.
That is caused by a bad patch from Windows Update.
Q: My computer is SLOW,
will the $85 service speed it up?
A: Most definitely!
Q: Windows will not boot,
is that covered by the $85 service?
A: Most of the time, Yes. There are some cases where Windows will
have to be reinstalled.
Q: How long do the
repairs typically take?
A: Most units are ready the next day. Some may take as long as 48
hours.
Q: Do I get a warranty
after my computer is repaired?
A: Yes, you get a 14 day software only warranty. If the unit
becomes re-infected with viruses or spyware due to user error, it is not
covered.
My Documents, Pictures, E-mails, Etc
Q: Will I lose any of my data?
A: No. A clone is made of your computer before any work begins. Your data is safe.
Q: Will I lose any of my
programs?
A: In some cases, Windows may need re-installation. If any
programs will be lost, you will be contacted prior to the event.
Q: Will I lose any of my
programs due to Spyware/Viruses?
A: Some programs (file sharing, IM, cursors, screensavers)
are actually riddled with malware and viruses. In some rare cases, they
may cease to function. If that is the situation, a safer
alternative will be suggested.
Q: Can I get a copy of
the clone you make of my computer?
A: Yes, copies of the backup are available for an additional fee.
Backups are free if you supply an external hard drive.
Platforms
Q: What
versions of Windows do you support?
A: Windows 2000, XP, Vista, 7, and 8.
Q: Do you support BSD or
Linux?
A: Not great at it, be happy to take a look.
Q: Do you support Mac?
A. I can fix those too.
Specific Issues
Q: Windows says "I may be a victim of software
counterfeiting" Can you get rid of it?
A: No. You need to contact Microsoft support or your manufacturer.
Q: Windows is asking me to activate, but it won't let me.
Will you fix it?
A: Change the product key to match the sticker on the side or
bottom of your case. If it still won't activate, contact Microsoft.
Services
Q: Do you offer Rush Service / Same
Day Repairs?
A: Yes, please call for a quote.
Q: Do you offer Service
Contracts?
A: Sure do! But only for small and medium sized businesses.
Q: Do you offer Technical
Support over the phone?
A: If you've had me fix your computer before and it is something simple, yes.
Q Do you offer On-site
service?
A: Yes, but only for business location. Service calls are charged by the hour.
Q: Do you offer Remote
Assistance?
A: Yes. Remote assistance is available to current and past
customers.
Q: Do you sell computers?
A: Not worth it anymore. Buy the next big special from Fry's.
Hardware and Parts
Q: The screen on my laptop is cracked, can you get a new
one?
A: Usually. eBay has most everything.
Q: The (insert obscure
part here) is broken on my computer, can you order a new one?
A: Sometimes.
Q: How long does it take
to get parts from your eBay?
A: Generally less than two weeks. Typically, within 7 business
days.
Payment
Q: When is payment due?
A: When you pick up your stuff.
Q: What methods of
payment do you accept?
A: Cash or Credit Cards. Checks are accepted from established customers.
Misc
Q: My laptop
is missing the serial numbers, will you work on it?
A: Nope. I won't work on any equipment that even has a
remote possibility of being illegitimate.
Q: I formatted my
computer and lost my programs, can you get them back?
A: If you have the Original or OEM installation media and the
product keys, they can be resinstalled.
Q: Will you wipe my
computer and reinstall Windows?
A: Yes. Your computer must contain a recovery partition, or you
need to have the original installation media with matching product key.
Q: Will you wipe my
computer and install Linux or BSD?
A: Sure! What distribution do you want?
Q: Will you wipe my PC
and install OSX?
A: No (unless it's a Mac). Apple does not like it when you don't
pay iTax.